Q1: What is SriKrishnaCulture.com?
Ans 1: SriKrishnaCulture.com is an internet-based portal owned and operated by Sri Krishna Culture, with its registered office at 11 Sindhora Kalan, Chowki No.2, Near Shakti Nagar, Delhi – 110052. The Website enables users to browse, select, and purchase products and services offered on the platform, subject to applicable Terms & Conditions.

Q2: Who can use the Website?
Ans 2: The Website and Services are available only to users who are competent to contract under applicable Indian law. Users under the age of 18 years may use the Services only through a parent or legal guardian, as permitted by law. Sri Krishna Culture reserves the right to refuse or terminate access at its discretion.

Q3: Do I need to create an account to use the Services?
Ans 3: Certain Services may require registration. Users can create an account using a valid email ID or supported login methods. Some limited access may be provided to unregistered users; however, features like ordering, tracking, or managing purchases may require an account.

Q4: How do I keep my account secure?
Ans 4: You are responsible for maintaining the confidentiality of your login credentials and for all activities performed under your account. You must notify Sri Krishna Culture immediately in case of unauthorized access or suspected security breach and ensure you log out after each session.

Q5: Can I create more than one account?
Ans 5: No. You shall not maintain more than one active account on the Website. You are also prohibited from selling, transferring, or assigning your account to any third party.

Q6: What if the information I provided during registration is incorrect?
Ans 6: You must ensure your registration details are accurate, complete, and updated. If any information is found to be untrue, inaccurate, outdated, or incomplete, Sri Krishna Culture may suspend or terminate your account and restrict access to the Website.

Q7: How is product pricing decided on the Website?
Ans 7: Sri Krishna Culture strives to provide competitive pricing. Prices displayed on the Website are subject to change without prior notice and are governed by the “Terms of Offer for Sale” and related policies available on the Website.

Q8: Is it safe to make payments on SriKrishnaCulture.com?
Ans 8: Payments are processed through approved payment gateways. Users must provide correct payment details and must use only payment instruments lawfully owned by them. Sri Krishna Culture is not liable for any unauthorized use resulting from the user’s failure to secure payment credentials.

Q9: What happens if my payment fails or gets declined?
Ans 9: A transaction may be declined due to bank authorization failures, limits, or technical issues. Sri Krishna Culture shall not be liable for losses arising directly or indirectly from such authorization declines.

Q10: Where does Sri Krishna Culture deliver orders?
Ans 10: Sri Krishna Culture agrees to deliver merchandise only to the delivery locations provided by the user at the time of placing the order, as reflected in the order confirmation details.

Q11: Can Sri Krishna Culture change the Terms & Conditions?
Ans 11: Yes. Sri Krishna Culture may revise the Terms & Conditions at its discretion by posting updates on the Website. Users are responsible for checking the latest Terms regularly. Continued use of the Website after updates constitutes acceptance of the revised Terms.

Q12: What conduct is prohibited on the Website?
Ans 12: Users must use the Website only for lawful and reasonable purposes and must not engage in activities that violate laws, infringe rights, disrupt services, attempt unauthorized access, or misuse the platform in any manner.

Q13: Who owns the content and design of the Website?
Ans 13: The Website, including all content such as text, graphics, layouts, designs, code, and trademarks, is owned or licensed by Sri Krishna Culture and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

Q14: Can I use the Sri Krishna Culture name/logo or other trademarks?
Ans 14: No. Trademarks, logos, and service marks displayed on the Website belong to Sri Krishna Culture or respective owners. Users may not use these marks without prior written consent.

Q15: What is “Indemnification” in simple terms?
Ans 15: By using the Website, you agree to protect Sri Krishna Culture and its affiliates from legal claims, damages, or expenses arising due to your misuse of the Website, violation of Terms, or infringement of another person’s rights.

Q16: What happens if I violate the Terms of Use?
Ans 16: Sri Krishna Culture may terminate or suspend your access without prior notice and may take legal action where required. You may also be responsible for costs, losses, and legal expenses incurred due to your violation.

Q17: Can Sri Krishna Culture suspend my account without notice?
Ans 17: Yes. Access may be suspended or terminated due to violations, legal requirements, technical issues, discontinuation of services, or other reasons deemed necessary by Sri Krishna Culture.

Q18: How can I close my account or stop using the Services?
Ans 18: You may terminate your agreement by discontinuing use of the Website and/or closing your account where such option is available within your account settings or by contacting support as applicable.

Q19: What law governs these Terms and where will disputes be resolved?
Ans 19: These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

Q20: How can I report abuse or policy violations?
Ans 20: If you find any content or activity that violates the Terms, please report it by emailing info@srikrishnaculture.com. Users are solely responsible for content they upload or post on the Website.

Q21: Will I receive SMS or email communication from Sri Krishna Culture?
Ans 21: Yes. By using the Website, you consent to receive communications via SMS and email related to services, orders, updates, and promotional information as permitted by law.

Q22: How do I unsubscribe from emails/SMS?
Ans 22: You may opt-out anytime by emailing info@srikrishnaculture.com with the subject line “unsubscribe” or by using the unsubscribe link provided in newsletters (where applicable).

Q23: Is feedback submitted by users confidential?
Ans 23: Any feedback submitted is treated as non-confidential, and Sri Krishna Culture may use it without restriction. By submitting feedback, you confirm it does not contain confidential or proprietary information and that you are not entitled to compensation for it.

Q24: Does SriKrishnaCulture.com verify all user-posted content before it appears?
Ans 24: No. The Website generally does not pre-review user-generated content. Users may be legally accountable for what they upload or post, including content that is defamatory or infringes intellectual property rights.