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SriKrishnaCulture.com is an internet-based portal owned and operated by Sri Krishna Culture, having its registered office at 11 Sindhora Kalan, Chowki No.2, Near Shakti Nagar, Delhi – 110052 (“Sri Krishna Culture”, “we”, “us”, “our”). This Shipping Policy outlines the terms and conditions relating to shipment and delivery of products purchased on www.srikrishnaculture.com (“Website”). By placing an order on the Website, you (“User”, “you”, “your”) agree to be bound by this Shipping Policy along with the Terms & Conditions and other policies available on the Website.
1.1 We deliver products only to locations that are serviceable by our logistics and courier partners.
1.2 Delivery shall be made only to the address provided by you at the time of placing the order, as reflected in the order confirmation.
1.3 If a location is not serviceable, we may not be able to process or ship the order and may cancel the order in accordance with our applicable policies.
2.1 Orders are generally processed after successful confirmation of payment (unless the order is placed via a permitted cash/alternate payment mode, if available).
2.2 Processing includes order verification, quality checks, packaging, and handing over the parcel to the courier partner.
2.3 Orders placed on Sundays, public holidays, or after standard operational hours may be processed on the next working day.
3.1 Delivery timelines displayed on the Website (if any) are estimated and may vary based on the delivery location, courier partner performance, weather, traffic, strikes, governmental restrictions, festive seasons, or other circumstances beyond our control.
3.2 Estimated delivery timelines (indicative only):
Within Delhi/NCR: typically 2–5 working days
Rest of India: typically 4–10 working days
3.3 The above timelines are not guaranteed and shall not be construed as a commitment of delivery within a fixed time.
4.1 Shipping charges, if applicable, shall be displayed at checkout before placing the order and may vary based on order value, weight/volumetric weight, destination, and courier partner rates.
4.2 Sri Krishna Culture reserves the right to revise shipping charges at any time without prior notice. Any revised charges will apply to orders placed after such revision.
5.1 Our courier partners generally attempt delivery as per their standard delivery attempts policy.
5.2 If delivery cannot be completed due to reasons attributable to the user, including but not limited to: incorrect/incomplete address, unavailable recipient, refusal to accept, non-payment of applicable COD amount (if applicable), or failure to provide required identification/instructions, the shipment may be returned to origin (RTO).
5.3 In case of RTO due to user-related reasons, re-shipping may be chargeable, and/or the order may be treated as cancelled subject to deductions of shipping/handling charges (where applicable).
6.1 You are solely responsible for providing complete, correct, and deliverable shipping address along with accurate contact details.
6.2 Any delay or delivery failure due to incorrect information provided by you shall not be the responsibility of Sri Krishna Culture.
7.1 Once an order is shipped, tracking details may be shared via SMS/email/WhatsApp (where applicable) to your registered contact details.
7.2 Tracking updates are provided by courier partners and may take time to reflect on their systems.
8.1 We take reasonable care in packaging products to prevent damage during transit.
8.2 In rare cases of transit-related issues, the handling of such cases shall be as per our return/refund/replacement policy and applicable terms.
9.1 Delivery is deemed complete when the product is delivered to the address provided by you and acknowledged by you or any person available at the delivery location.
9.2 You are advised to inspect the package upon receipt. If the outer package appears tampered, damaged, or opened, you should refuse delivery and notify us immediately.
10.1 If you receive a damaged item, a wrong item, or if an item is missing, you must notify us within a reasonable time (preferably within 24–48 hours of delivery) along with order details and supporting photos/unboxing video (where possible).
10.2 Resolution shall be provided in accordance with applicable policies and after verification.
11.1 Sri Krishna Culture shall not be liable for delays or failure in delivery caused by events beyond its reasonable control, including but not limited to acts of God, floods, storms, earthquakes, pandemics, strikes, lockouts, war, governmental actions, transport disruptions, or courier service interruptions.
12.1 Address change requests after order placement may not always be possible and shall be subject to courier and operational feasibility.
12.2 Once an order is shipped, changes and cancellations may not be possible. Any request, if accepted, will be processed as per our applicable policies.
13.1 Unless specifically stated on the Website, we currently ship only within India. If international shipping is introduced, additional terms, charges, and customs duties may apply.
If you have any questions or concerns regarding shipping, you may contact us at:
Email: info@srikrishnaculture.com
(For faster assistance, please include your Order ID and registered phone/email.)
